Emergencies
In the unlikely event that you experience an emergency outside office hours, our friendly out of hours support team at Safeguard will be there to help you.
What to do in an emergency?
Our office hours are Monday to Friday 8.30am to 16.30pm.
In the unlikely event that you experience an emergency outside office hours, our friendly out of hours support team at Safeguard will be there to help you.
Please call 01207 503293 for assistance
Please note that this contact number should only be utilised for genuine emergencies.
For a detailed list of what constitutes an emergency, please see the following.
Gas leak
Where you suspect there is a gas leak before calling us, please call the National Gas Emergency helpline on 0800 111 999. They will be able to assist you with isolating your meter and make your home safe in the first instance.
Complete loss of water
Before calling, please check that your local water board has not turned the water off in your area for emergency repairs.
Total loss of central heating or hot water
Before calling, please check that this has not been caused by a general supply failure in your area. In the first instance, we ask that your try and reset your system using the appliance user instructions.
Water Leak that can't be stopped
When a leak cannot be contained and is causing
internal damage to your home, in the first instance, please isolate your water supply at the mains tap and call us as soon as possible
Complete Failure of Electrics
Before calling, please check that this has not been caused by a general supply failure in your area. In the first instance, we ask that you try and reset your system using the master trip switch on your consumer unit.
Lock Failure
When an external door or ground floor window, is causing a security risk to your home, please call us as soon as possible.
Blocked Drains
When flooding is caused by blocked drains, threatening to enter your home, please call us as soon as possible.
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