Defects
Reporting a defect is really easy with our online system.
Our defect response times
The defects that you report to us will fall under two categories, ‘Emergencies’ and ‘Defects. We will aim to resolve all emergencies within 2 working days and all other defects within 30 working days of receipt of your Clixifix ticket.
An overview of what we deem as an ‘Emergency’ is listed below.
- Gas leak
- Total loss of central heating or hot water
- A complete failure of the electrics
- A complete loss of water supply
- A water leak that can’t be stopped
- Lock failure
- Blocked drains
Our contractors work from Monday to Friday during office hours therefore, unfortunately we cannot arrange weekend visits.
If you have made an appointment for us to visit and find you can’t be there, please let us know as soon as possible and we can look to reschedule this for you.
When it comes to resolving your defects, we can only work on your home if you allow access to it.
How to report a defect?
Now that you have legally completed, you will have received an email inviting you to activate your own personal Clixifix account.
A homeowner user guide and video link will have also been sent to you via email. These helpful guides will enable you to fully familiarise yourself with our system.
The system is web based and works by our residents creating their own unique tickets to capture defects and repairs. Once you are up and running you can log in at any time at clixifix.com by entering your registered email address and newly created password.
Should you wish to report a defect with your home. we ask that you raise this by opening a ticket:
Please only raise one defect per ticket when logging any issues. Once you have logged a ticket, the system will automatically notify us that something isn’t quite right.
We ask that you provide as much information as possible to support the issue being raised. adding images and video footage helps us to understand your concern in more detail and will allow us to determine the best course of action to take.
Sometimes, we may need to inspect a problem to make a proper diagnosis of it and ensure we send the right people to fix it.
Should you wish to raise a general query not relating to a specific defect. you can start a discussion with us by clicking the discussion tab Raising all defects and discussions with us via your online Clixifix portal. will ensure all the information relating to your home is in one easy to find location.
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Emergencies
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Complaints
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